Citibank and Leading with Your Heart
A couple of weeks ago, I attended a pre-MBA boot camp event hosted by Citigroup in New York. It was the capstone event that finished off my yearlong process with MLT. I spent one of the mornings with Citigroup’s subsidiary Citi Cards and was fortunate to hear 40-year old CEO Paul Galant give a talk. Boy was he sharp. There were about 100 of us there, and Paul thrived in front of the crowd. He talked lot of about leadership and the turbulent times in the financial services industry. His style was charismatic and sincere, and he often referenced the idea getting through to the “hearts and minds “of your workers.
